Thank you for choosing Just Ginger Jar. We are committed to delivering your unique ginger jars to you safely and efficiently. Please review our shipping policy below.
1. Processing Time
- All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays).
- You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Shipping Rates & Delivery Times
Shipping costs are calculated based on the weight and dimensions of your packaged ginger jar(s). The final shipping cost will be displayed at checkout.
Important Note: All product prices and shipping charges displayed on our website are tax-inclusive. You will not be charged any additional sales tax or VAT at checkout or upon delivery.
Estimated delivery times after dispatch are as follows:
| Region | Estimated Delivery Time |
|---|---|
| Europe | 7 – 14 business days |
| United States & Americas | 8 – 21 business days |
| Other Countries | 10 – 21 business days |
Please note: These are estimated delivery times and may be affected by customs processing, public holidays, or unforeseen carrier delays in the destination country.
3. Free Shipping Promotions
From time to time, we offer free shipping promotions on select products or orders that meet a minimum order value. Any active free shipping offer will be clearly indicated on our website homepage or during the checkout process.
4. Order Tracking
Once your order is shipped, we will send you an email with a tracking number and a link to the carrier’s website. You can also track your order status by logging into your account on our website.
5. Customs, Duties, and Taxes
- As mentioned, all applicable taxes are already included in the price you pay. This means you will not owe any additional fees to customs or the carrier upon delivery for most destinations.
- In the rare event that your local customs authority assesses additional duties or import fees, these charges are the responsibility of the recipient. We recommend contacting your local customs office for more information about potential charges.
6. Shipping Carriers
We work with reputable international shipping partners such as DHL, FedEx, UPS, and national postal services to ensure reliable delivery. The carrier assigned to your order may depend on your location and the weight of the package.
7. Address Accuracy
Please ensure your shipping address is complete and accurate when placing your order. We are not responsible for delays or non-delivery caused by an incorrect or incomplete shipping address provided by the customer. If you need to change your shipping address after placing an order, please contact us within 24 hours of placing the order.
8. Lost or Damaged Packages
- Damaged Packages: If your ginger jar arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged product and packaging. We will work with you to arrange a replacement or refund.
- Lost Packages: If your tracking shows that the package is lost or delivery is significantly overdue, please contact us and we will initiate a trace with the carrier.
9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please do not hesitate to contact us.