At Just Ginger Jar, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please review our policy below.
1. Return Eligibility
- You have 7 calendar days from the date you receive your order to request a return.
- To be eligible for a return, the item must be:
- In the original condition, unused, and free from any damage.
- In the original packaging with all tags and accessories included.
- We do not accept returns for custom-made or personalized items (if applicable), unless they arrive damaged or defective.
2. How to Initiate a Return
To start a return, please follow these simple steps:
- Contact Us within the 7-day return window. Please include the following information in your email:
- Your order number
- The item(s) you wish to return
- The reason for the return (optional, but helpful for us to improve)
- Receive Return Address: We will respond to your email within 1-2 business days with our return shipping address and any specific return instructions.
- Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Return Shipping Costs
- If the return is due to our error (e.g., you received a wrong or defective item), we will cover the return shipping costs. We will provide you with a prepaid shipping label or reimburse you for the reasonable return postage.
- If the return is due to a change of mind or other non-quality-related reasons, the return shipping costs are your responsibility. The original shipping charges (if any) are non-refundable.
4. Refunds
- Once we receive and inspect your returned item, we will send you an email confirmation.
- If the return is approved, we will process a refund to your original payment method (credit card, PayPal, etc.) within 5-7 business days.
- The refund amount will be for the product price only. Original shipping costs are non-refundable unless the return is due to our error.
- Please note that it may take additional time for your bank or credit card company to reflect the credit in your account.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately within 48 hours of delivery.
- Please provide your order number and clear photos or videos of the damaged/incorrect item and its packaging.
- We will arrange a free replacement or issue a full refund (including original shipping costs) as soon as possible.
6. Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return the original item following the process above and place a new order for the item you want.
7. Contact Us
If you have any questions about our return and refund policy, or need assistance with a return, please don’t hesitate to contact us.